The Support Hub provides specialist trauma-informed support for anyone affected by a terrorist incident.
Delivered by Victim Support, working in partnership with the Peace Collective and West London NHS Trust, the Support Hub brings together expertise under one coordinated service.
It helps people access the right help, at the right time, without having to navigate complex support pathways alone.
The Support Hub offers support and guidance for:
- victims and survivors of terrorism
- children and young people affected by a terrorist attack
- parents, guardians and carers supporting a child or young person
- families and friends who are supporting someone
- first responders and professionals involved in post-incident support.
The Support Hub aims to make it easier for victims, survivors, their friends and families, and professionals to understand what support is available after a terrorist attack and how to access it.
Whether someone needs immediate emotional reassurance, practical help in the days and weeks that follow, specialist psychological support, or longer-term recovery assistance, the Support Hub ensures those services are connected, consistent, and centred around each person’s needs.
The Support Hub brings together a full range of immediate and long-term support, including:
- emotional and psychological support after a terrorist incident
- dedicated caseworkers and personalised support plans
- guidance for families and friends who are supporting someone
- dedicated support for children and young people
- support for bereaved families
- help navigating the media
- advice on financial assistance
- legal advocacy and support through inquests, inquiries and criminal processes.
You can refer yourself to the Support Hub by using the online referral form.
You can refer yourself or someone you know to the Support Hub by using our online referral form.
If you or someone you know is in immediate danger, call 999 now.
If you need to talk to someone, you can call our free helpline on 08 08 16 89 111, or contact Samaritans any time on 116 123.
If you need some techniques to help you feel more grounded right now, you can find them on our grounding techniques page.
Supporting a child or young person after they’ve been affected by a terrorist incident can feel overwhelming.
The Support Hub can help you if you feel your child needs further help and support. We offer specialist guidance, emotional support, and practical tools for both you and the child or young person in your care.
We have further information about how you can support them, and who can help you to do this.
If you were involved in responding to a terrorist incident as part of your role, you may have experienced distressing or traumatic situations.
We have information for first responders about looking after yourself and the support you can access.
You can also refer yourself to the Support Hub by using the online referral form.
If you’re a victim of crime, your rights are set out in the Victims’ Code. You have the right to be informed about the criminal justice process and the support that’s available to you.
You may be called as a witness to give evidence in a criminal trial after a terrorist incident. You can find out more information about your rights as a witness on the Witness Service website.
We have more information about your rights in other areas, such as dealing with the media and financial concerns, including claiming compensation through the Criminal Injuries Compensation Scheme.
You may be able to claim compensation through the Criminal Injuries Compensation Scheme.
The scheme, run by a government agency called the Criminal Injuries Compensation Authority, is designed to compensate victims and survivors of violent crime in Great Britain, including families who have been bereaved by crime.
We have more information about claiming compensation.
After a terrorist incident and the police investigation that follows, there may be a criminal trial if the perpetrator is charged.
You may be called as a witness to give evidence in the trial. If so, you’ll be asked to share what you saw, heard or what happened to you.
The Support Hub and the Witness Service can help you before, during and after the trial.
Unwanted media attention following a terror incident can be overwhelming, intrusive and upsetting.
We have information on how the Support Hub can help you navigate the media.
Absolutely – when you complete a referral using our online form, we’ll ask if there’s anything we can do to make communication more comfortable or accessible for you. For example, you may want to let us know if you are hard of hearing, need an interpreter, or have a preference for how we contact you.
We will not ask you to share any medical information on the referral form. We encourage you to tell us what works best for you, so we can support you in a way that feels right.
You can refer a client or someone you’re supporting to the Support Hub by using the online referral form.
We have information on how you can contact us if you want to make a complaint about the Support Hub.
When you make a referral to the Support Hub, we may ask for your consent to share your details with other appropriate services, such as local Victim Support teams.
This helps us direct you to the most suitable support for you if the incident is not legally classed as a terrorist attack.
We will only do this with your permission, which you can give or decline on the referral form.
You can find out more about how we use and protect your information in our Privacy Policy.
Under the Data Protection Act, you also have the right to ask for a copy of the information we hold about you. To do this, you can email: dpo@victimsupport.org.uk
The Support Hub is commissioned by the Home Office and funded through a partnership with Pool Re, Britain’s largest terrorism reinsurer. This ensures the service is sustainably funded and free to access for those who need it.